Legal
Refund Policy
Last updated 2026
30-day money-back guarantee
We want you to love your artwork. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order number, or email us at hello@frameroll.co and we will help arrange it. Your order number is in your confirmation email.
If something is wrong with your order
If your artwork arrived damaged, printed incorrectly, or does not match what you approved at checkout, tell us within 30 days and we will remake it or refund you — whichever you prefer.
Refund timing
Once a refund is approved it is returned to your original payment method. Your bank or card issuer usually shows it within 5 to 10 business days. Paddle's full policy is available in the Paddle Refund Policy.